Welcome to Monkfield Medical Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
For any prescription queries or to order repeat medications if you don't have online access please email firstname.lastname@example.org
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
New Phone System
Monkfield Medical Practice will launch a new phone system on the 14th of March 2018. The phone lines will have to be disconnected for a couple of hours between 1-3pm. For emergencies call 999 otherwise call NHS 111 for advice.
The new phone system is designed to help streamline your calls and take you to the most appropriate person who can resolve your query. Your calls will be answered more quickly and your wait time should dramatically reduce.
The new system will have five options to choose from, each leading to an appropriate desk which will be open at certain times of the day. You do not have to listen to all the options before selecting the number you need. If you know the number you want just press that number as soon as the general message starts.
Option 1 - will take you to Prescription Queries which will be open between 9:30am and 12:30pm;
Option 2 will take you to Test Results which are open 12:30pm to 14:30pm;
Option 3 will take you to the Choose and Book E-Referral helpdesk which will be open 10:00am – 12:00 noon & 15:00 – 16:00;
Option 4 will take you to the Forms and Fees, private letters helpdesk which will be open between 10:00am and 17:00pm;
Option 5 is your Appointments line which is open 08:00am – 18:00.
This system when brought into practice at other surgeries was found to reduce waiting times, filter urgent calls and reduce the number of calls needing to be made to the practice.
(Site updated 11/04/2018)