The Friends and Family Test (FFT) is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is not a traditional survey. It is a continuous feedback loop between patients and practices.
It is based on one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
The primary aims of FFT are to:
- gather useful feedback from people who use services that can be fed directly to the staff that provide their care, in a simple format, in near real time.
- identify areas where improvements can be made so practical action can be taken.
- inform current and prospective patients about the experiences of those who use the practice's services.
Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the best possible care.
Please see the link on the home page to submit your response!