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Noticeboard

  • Adult Mental Health Week click here for more details
  • CHUMS (emotional wellbeing services for children and young people) click here for more details
  • Keep your Head (information on mental health and wellbeing) click here for more details.
  • The Kite Trust (support for LGBT+ young people) click here for more details.

Please remember your local pharmacist can offer professional free advice and can answer questions about prescribed and over the counter medications.

Vitamin D can be bought over the counter from your local pharmacist or health food shop. People at risk of Vit D deficiency are those under 5, pregnant and breastfeeding mothers, people who have low exposure to sunlight, People with darker skin and people over 65.

New guidance from the CCG is that GP's can no longer issue prescriptions for any medications that can be bought over the counter, such as Paracetamol, Calpol, Aspirin, or hay fever medications like Cetirizine. This includes both adults and children.

Please see below a link for videos on treating a number of minor illnesses including sickness, flu and fevers.

Please be aware that Smear test results are currently taking 4-6 weeks to process by the laboratory. You will be sent letters directly from them. The results do not come to the surgery first.

The most efficient way to order a prescription is to use our electronic prescribing system - click here to read more

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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