Appointments
Contact us
To contact the practice about an administrative, medical or prescription issue click HERE https://florey.accurx.com/p/D81637
This short online form is the quickest and simplest way for the majority of our patients to access administrative support or clinical assistance.
Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be able to be submitted and read during office hours.
The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.
The practice does not take general email enquiries.
Calling the practice
We take requests for urgent on the day acute needs throughout the day. There is no need to call at 8am. Whilst we release some appointments for our reception team to book into on the day, the duty Doctor will continue to triage needs throughout the day.
Please do consider using our on line triage system via the contact us button which can be located on our website, as well as speaking to your local pharmacist.
Please do not be asked to be seen as an emergency or urgent case unless you have a genuine medical need, as this prevents us from dealing with those that really do.
Extended GP Opening Hours in the evenings and at weekends
Evening and weekend appointments to see a GP, Nurse, Health Care Assistant or Phlebotomist are available to all patients in Cambridge, Comberton, Over and surrounding villages. These are located at a hub in your area. https://www.cambsgpnetwork.nhs.uk/gp-enhanced-access
Bookable through us at MMP just ask to attend
Phlebotomy Service
MMP provides a phlebotomy service for patients that the MMP clinical team have requested, so that the results are returned to the clinician for review interpretation and action.
The only exception to this is long term medication monitoring needs and patients discharged from secondary care and who require follow up checks.
The receptionists at the surgery will not book an appointment until the request from the clinician is on the request (TQUEST Form) is on the patients records.
This may result in slight delay in the receptionists being able to book your appointment, but will allow us to provide appointments to the right people and make the process much more efficient.
We ask patients being monitored by secondary care to use the Park & Ride Phlebotomy Service at Newmarket Road or to book at the hospital.
MMP do not carry out blood tests requested following private consultations. These tests should be arranged by the patient with their private provider (there may be a few exceptions to this please enquire with reception team who can establish this with the phlebotomist)
Booking Online
To use the on line booking system you will need to come in person with photo ID and proof of address to apply for a username and password from the practice (for those patients aged under 14 years and under we need to see parent/guardian ID).
NB This is to ensure we issue the correct log in to the correct patient thus protecting your medical records.
Please note the following types of appointments are not available to book on line:
- Nurse
- Phlebotomy
- Midwife
- Baby immunisations
Click here to book appointments or order prescriptions with your user name and password.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel An Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Chaperones
During your consultation, the doctor or nurse may ask you for permission to examine you.
If you would like someone else to be present during your examination (a chaperone) please let the doctor or nurse know and they will arrange for another member of the medical or nursing team to be present. That person will be familiar with the type of examination you are having.
Similarly, sometimes the doctor or nurse may ask for your permission to arrange for a chaperone.
