Help us to help you
GP surgeries across the country are under enormous stress, with the whole NHS currently experiencing some of the most severe pressures in its 70 year history.
We have remained open throughout the pandemic, whilst managing staff isolation, shielding, huge changes to the way we work, including technology, infrastructure and practice process, all alongside delivering our own part of the COVID vaccination program and continuing to offer a primary care service.
Whilst we have dedicated staff, the impact has resulted in staff working longer hours, being exhausted, stressed and sadly some have chosen to leave the profession. Recruiting replacements is not easy as all GP surgeries are in the same position.
Our appointment availability is based on the number of staff we have on the day, and whilst we have identified ideal staffing levels, which in turn provide us with clinical cover to meet demand, we are not always able to sustain the level we would want.
In order for us to be able to deliver safe care in the community, we ask that you use the right service for the issue you have.
We have an on line triage system Dr Link, which signposts patients to the most appropriate place for the issue they have, such as local pharmacies, or self-care, however it will highlight when a GP appointment is required and within what timeframe.
We ask our receptionist to establish as much information as possible when the appointment is booked, which allows safe effective decisions to be taken regarding which clinician is most appropriate for the appointment to be booked with.
We also have the availability of our extended and out of hours service dedicated to MMP patients, which are delivered by our Cambridge GP federation as an extension to MMP. These are often at a more convenient time, later in the evening or at weekends.
Please do not ask to be seen as an emergency or urgent case unless you have a genuine medical need, as this prevents us from dealing with those that really do.
Finally we are here to help and all staff are committed to helping our patients and are doing their best under very difficult circumstances. We ask that you treat our staff with respect and politeness at all times as we will do to you.
We will continue to adapt processes within the practice ensuring we capture what changes have been made for the better of the patients, and which ones need to be reviewed.
We thank you for your patience and understanding
Dr Cowee & Dr Siriwardena
Guidance to keep you safe when attending your appointment
Coronavirus (COVID-19) has had a major impact on the NHS, including Monkfield Medical Practice. As a result, you may have waited longer than normal for your appointment and we would like to apologise for this. We confirm that we are taking bookings for routine appointments that and want to assure you that we will have a range of measures in place to help protect you from coronavirus.
Please DO NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact us so that you can reschedule your appointment for a different time.
If you are identified as clinically extremely vulnerable and have been shielding, please contact us for further advice before attending your appointment.
Travelling to and from your appointment
When travelling to and from your appointment, please follow guidelines which include keeping a safe distance from others and travelling by car, bike or walking if possible. Where possible wash your hands regularly and use hand sanitiser. Go to www.gov.uk and search for ‘staying safe outside your home’.
Wearing a face covering
In line with government advice, please wear a face covering to your appointment. This can be a mask you have bought or made, a face covering worn for religious or cultural reasons (as long as they cover the mouth and nose) or a surgical mask you have been given because you are shielding. For guidance on how to wear and make a face mask, visit www.gov.uk and search for ‘face covering’.
When attending your appointment
We have a range of measures to minimise the risk of COVID-19:
- social distancing measures will be in place
- additional screening and temperature checks prior to entrance
- there will be additional infection control procedures and clinical staff will be wearing personal protective equipment such as face masks
- appointments are spread out to allow for additional cleaning in between patients
- Limited number of patients are allowed in the surgery at any one time
Due to the COVID-19 response, our service will have a reduced number of appointments available. Please continue to use our symptom checker via our website Dr Link, as this will help to priorities access to a GP appointment and help you to manage your health appropriate which may not be a GP appointment.
Corona Virus the advice to patients and the public
Please do NOT attend the surgery if you have symptoms or feel at risk of the Corona Virus
For general information on coronavirus please see: https://www.nhs.uk/conditions/coronavirus-covid-19/
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
If you are unsure please call the surgery first to speak with the duty doctor, please do not attend in person.
Online Appointment Booking Suspended
Please note, in order to try to protect both staff and patients from potential risk of infection we have suspended the online booking system, to ensure all those needing to attend the surgery are screen in line with current guidance for coronavirus (COVID-19).
If you would like an appointment please contact the surgery by phone 01954 282 153 or use our online Dr Link Triage System.
We offer the following appointments:
Routine/non-urgent appointments with a GP or a nurse practitioner are pre-bookable and can be booked by phone, in person or on line (see below for more details about online booking)..
Urgent on the day appointments will be allocated by the duty doctor after they have carried out a telephone triage to assess the severity of the clinical problem. Please call the practice before 11:00 if you are in need of an urgent appointment and you will be added to the triage list.
We do not offer a walk-in service.
To use the on line booking system you will need to come in person with photo ID and proof of address to apply for a username and password from the practice (for those patients aged under 14 years and under we need to see parent/guardian ID).
NB This is to ensure we issue the correct log in to the correct patient thus protecting your medical records.
Please note the following types of appointments are not available to book on line:
- Baby immunisations
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel An Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments. It also gives you the option of cancelling your appointment, simply text back CANCEL and it will automatically cancel the appointment for you.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
During your consultation, the doctor or nurse may ask you for permission to examine you.
If you would like someone else to be present during your examination (a chaperone) please let the doctor or nurse know and they will arrange for another member of the medical or nursing team to be present. That person will be familiar with the type of examination you are having.
Similarly, sometimes the doctor or nurse may ask for your permission to arrange for a chaperone.
We can now offer appointments after hours and weekends at the four extended access hubs, Nuffield Road, Comberton, St Mary's in Ely and Granta who are offering the extended hours service.
These can be booked through us for routine appointments; please enquire when you call or read about what they can offer on the extended hours social media websites below.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable page here before arranging any such examination. Please inform the receptionist when arranging such appointments.