We offer the following appointments:
Routine/non-urgent appointments with a GP or a nurse practitioner are pre-bookable and can be booked by phone, in person or on line (see below for more details about online booking)..
Urgent on the day appointments will be allocated by the duty doctor after they have carried out a telephone triage to assess the severity of the clinical problem. Please call the practice before 11:00 if you are in need of an urgent appointment and you will be added to the triage list.
We do not offer a walk-in service.
To use the on line booking system you will need to come in person with photo ID and proof of address to apply for a username and password from the practice (for those patients aged under 14 years and under we need to see parent/guardian ID).
NB This is to ensure we issue the correct log in to the correct patient thus protecting your medical records.
Please note the following types of appointments are not available to book on line:
- Baby immunisations
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments. It also gives you the option of cancelling your appointment, simply text back CANCEL and it will automatically cancel the appointment for you.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
During your consultation, the doctor or nurse may ask you for permission to examine you.
If you would like someone else to be present during your examination (a chaperone) please let the doctor or nurse know and they will arrange for another member of the medical or nursing team to be present. That person will be familiar with the type of examination you are having.
Similarly, sometimes the doctor or nurse may ask for your permission to arrange for a chaperone.
We can now offer appointments after hours and weekends at the four extended access hubs, Nuffield Road, Comberton, St Mary's in Ely and Granta who are offering the extended hours service.
These can be booked through us for routine appointments; please enquire when you call or read about what they can offer on the extended hours social media websites below.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable page here before arranging any such examination. Please inform the receptionist when arranging such appointments.