Guidance to keep you safe when attending your appointment
Coronavirus (COVID-19) has had a major impact on the NHS, including Monkfield Medical Practice. As a result, you may have waited longer than normal for your appointment and we would like to apologise for this. We confirm that we are taking bookings for routine appointments that and want to assure you that we will have a range of measures in place to help protect you from coronavirus.
Please DO NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact us so that you can reschedule your appointment for a different time.
If you are identified as clinically extremely vulnerable and have been shielding, please contact us for further advice before attending your appointment.
Travelling to and from your appointment
When travelling to and from your appointment, please follow guidelines which include keeping a safe distance from others and travelling by car, bike or walking if possible. Where possible wash your hands regularly and use hand sanitiser. Go to www.gov.uk and search for ‘staying safe outside your home’.
Wearing a face covering
In line with government advice, please wear a face covering to your appointment. This can be a mask you have bought or made, a face covering worn for religious or cultural reasons (as long as they cover the mouth and nose) or a surgical mask you have been given because you are shielding. For guidance on how to wear and make a face mask, visit www.gov.uk and search for ‘face covering’.
When attending your appointment
We have a range of measures to minimise the risk of COVID-19:
- social distancing measures will be in place
- additional screening and temperature checks prior to entrance
- there will be additional infection control procedures and clinical staff will be wearing personal protective equipment such as face masks
- appointments are spread out to allow for additional cleaning in between patients
- Limited number of patients are allowed in the surgery at any one time
Due to the COVID-19 response, our service will have a reduced number of appointments available. Please continue to use our symptom checker via our website Dr Link, as this will help to priorities access to a GP appointment and help you to manage your health appropriate which may not be a GP appointment.
THE COVID CHALLENGE CONTINUES
As we start the next phase of living with COVID 19 we wanted to update you on what to expect if you need to contact us at Monkfield Medical Practice.
You might have already experienced the big changes we have needed to implement over the last few months with an emphasis on telephone/ video consultations and doing as much of our work electronically as possible. We thank you for your understanding whilst we have made these adjustments and thank our staff for helping us implement all the new procedures.
As you might understand, the period ahead will still be difficult for the NHS as we find a way to slowly reinstate services in a safe way for all. This applies to Monkfield Medical Practice, our local hospitals and our community services.
Over the month of July, we will start the process of slowly increasing the number of contacts and start reinstating some of our more routine work. We wanted to share with you some processes that will help us all stay safe. Please be aware that these processes are updated daily and may change over time:
1- We will continue to encourage you to make contact with the practice through electronic means and the telephone rather than face to face. We encourage you to view our website for information before making contact, as you might find the answer to your question this way.
2-In order to help us direct you to the right service and clinician we would like to ask that you undertake a symptom assessment through doctor link before you request consultations. This is an online symptom checker that can advise you on how best to manage your problem. If the advice is to make an appointment, the system will alert the practice to call you back to offer an appointment within the timeframe outlined. Registration to this service is simple on https://app.doctorlink.com/monkfieldmp/register or by downloading the App on the App Store or Google Play. is the logo to recognise it by.
3-If you haven’t already, please sign up to have online access to our clinical system. This will enable you to: request repeat prescriptions, view summary records and results, as well as making appointments when this service is reinstated in the future. Contact our reception team and we will arrange for the application form to be sent to you.
4-Appointments with GP’s / NP’s will continue to be firstly by phone /video, with face to face only when deemed medically necessary.
5-We will continue to need to triage all patients coming into the practice for COVID 19 symptoms and we ask you not to attend if you have symptoms or have been asked to self-isolate. Temperatures will be checked on entry, and we ask patients to use face coverings when entering the building.
6- Any Face to face appointments will be with one patient only unless there is a clear need for more to be present.
7- Social distancing will still need to be observed. Reception staff will need to monitor the number of patients waiting in waiting rooms at any one time, and this will be kept to a minimum. You might be asked to wait outside or remain in your car on occasions. Time between appointments will be spaced out to allow for social distancing and cleaning surfaces between patients. The time inside the building will be kept to a minimum.
If you have a concern about your health please do not delay contacting us as your health is our priority.
The pandemic has obviously caused a lot of change and will continue to do so in the months to come. We ask for your patience and understanding whilst we continue to adapt to the challenges ahead.
Dr Cowee and Dr Siriwardena
Monkfield Medical Practice
We have teamed up with Mind, who promote positive wellbeing across communities and campaign against the stigma & discrimination faced by so many people experiencing mental health challenges
They are offering a Good Life Service through a number of community initiatives aimed at encouraging community connectivity and increasing wellbeing skills.
Please see: https://www.cpslmind.org.uk/good-life-online/
For support in relation to employment please go to https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19
Please see Patient information from the faculty of sexual and reproductive healthcare for women seeing contraception and abortions during this time.