Our Principles are:
- To get it right
- To be patient focussed
- To be open & accountable
- To act fairly and proportionately
- To put thing right
- To seek continuous improvement
If things haven’t gone right for you, often it can be addressed through a call and explanation, so please do contact the surgery to discuss your issue with the Practice Manager or a member of the team. If you are not happy with the response and want further investigation, you can complete this form and submit it to the practice
Please note: Constructive feedback welcome, not frustrated rants or abuse.
If you wish to submit a written complaint please do so using this link:
Please submit your information using this link: https://florey.accurx.com/p/D81637 during mon-fri 8am-4pm
This short online form is the quickest and simplest way for the majority of our patients to contact us. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be able to be submitted and read during office hours.
For further help see: