Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If things haven’t gone right for you, often it can be addressed through a call and explanation, so please do contact the surgery to discuss your issue with the Practice Manager or a member of the team. If you are not happy with the response and want further investigation, you can complete this form and submit it to the practice 

Please note: Constructive feedback welcome, not frustrated rants or abuse. 

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 

Our Principles are:

  • To get it right
  • To be patient focussed
  • To be open & accountable
  • To act fairly and proportionately
  • To put thing right
  • To seek continuous improvement

 For further help see: