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Guide to local NHS services available over Bank Holiday

We will be closed for the bank holiday 2nd & 3rd June.

Local residents are being urged to use NHS services wisely and ensure they choose the right service for their illness or injury over the bank holiday period.  Our practice will be closed on the bank holidays. Otherwise our opening hours remain the same. There will be a wide range of other local NHS services available during this time including:

NHS 111 - Open 24/7, 365 days a year, NHS 111 connects patients to a team of fully trained call advisers who are supported by experienced nurses, paramedics, and GPs.

They will ask questions to assess the symptoms, and give healthcare advice or direct the caller to a local NHS service. If necessary they can also call an ambulance or direct people straight to A&E. Calls to NHS 111 are free from a landline or mobile phone

GPs - When your GP practice is closed you can access the GP out-of-hours service by calling NHS 111.  The NHS 111 team will assess your condition over the phone and if they think you need to be seen by a health professional, they will refer you to the OOH GP service.

Pharmacies - Pharmacies are open across the area during Easter; some are even open on Easter Sunday. Pharmacies can help with a range of things including aches, hangovers, colds, emergency contraception, and non-prescription medication.

Minor Illness and Injury Units - Minor Illness and Injury Units can treat a range of minor illnesses and injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. Opening hours are as follows:

Peterborough MIIU - Monday – Sunday: 8am-8pm, Open seven days a week, including weekends and Bank Holidays 

Ely MIU - Monday – Friday: 8.30am-6pm, Saturday/Sunday: 8.30-6pm, Sunday/Bank holidays: 8.30-6pm

Doddington MIU - Monday – Friday: 8.30am-6pm, Saturday/Sunday: 9am-5pm

Bank holidays: 9am-5pm,

North Cambs Hospital, Wisbech - Monday –Friday: 8.30-6pm, Saturday/Sunday: closed, Bank holidays: closed

Mental Health – 111 option 2 - The First Response Service (FRS) in Cambridgeshire and Peterborough provides those in mental health crisis with the opportunity to get access to help quickly, by calling NHS 111 and selecting option 2*.

The service allows patients or carers to speak to specially-trained mental health staff who can provide advice, support, and signposting to other services. The service is available 24/7, 365 days a year. Calls to NHS 111 are free from a landline or mobile phone.

Dental emergency and out-of-hours care 

If you think you need urgent care, contact your usual dentist as some practices offer emergency dental slots and will provide care if clinically necessary. You can also call NHS 111, who can put you in touch with an urgent dental service.

Help us help you

Every household to receive copy of Help us help you and your family stay well booklet

Distribution of our local Help us help you and your family stay well booklet has started this week with every household in Cambridgeshire and Peterborough due to have a copy delivered to them (approx. 390,000 households).The booklet explains what you can do to look after yourself and your family, what local services are available and how to contact the NHS if you need to. The booklet is also available online on the CCG Website - it is also available in the following languages -  Polish, Romanian, Lithuanian, Portuguese, Urdu and Punjabi.

April 2022

From April 2022, patients are encouraged to use the new NHS My Planned Care platform that is available online and will provide direct access to the latest average wait time for appointments and operations for local hospitals, as well as helpful advice and support for patients whilst they wait.

NHS My Planned Care is updated weekly, is easy-to-use and has ‘open access’ which enables carers, friends, relatives to also access information on someone else’s behalf.

Alternatively, patients who have already been in correspondence with hospitals regarding their planned care can also contact the relevant department or service. Details of which can be found on previous letters patients will have received or by contacting the hospital’s Patient Advice and Liaison Service (PALS).

Addenbrookes

Peterborough City Hospital AND Stamford & Rutland Hospital

Hinchingbrooke Hospital 

Royal Papworth Hospital

  • 30 – 4.30pm, Monday to Friday
  • Email: pals@nhs.net
  • Tel: 01223 638896 or 01223 638963

Queen Elizabeth Hospital

  • 9am - 5pm, Monday to Thursday and 9am - 4.30pm on Friday
  • E-mail: pals@qehkl.nhs.uk
  • Phone: 01553 613351 or 01553 613343

Patients are asked that they only call the GP practice if their condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.

Doctorlink

Monkfield Medical Practice would like to invite you to join DoctorLink.

DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here:

https://app.doctorlink.com/monkfieldmp/register 

For appointments, we ask that you undertake a symptom assessment through DoctorLink.

Welcome to Monkfield Medical Practice

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

opening

How Are We Doing?

CQC carried out a review of the data available to them about Monkfield Medical Practice on 05-05-2022. As per their website statement:

'We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.'

NHS Friends and Family

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